These are the news items I've curated in my monitoring of the API space that have some relevance to the API definition conversation and I wanted to include in my research. I'm using all of these links to better understand how the space is using service level agreements to ensure quality API availability.
|Why Startups Need an API (2012-04-21)||tune.com|
|Defining an SLA (2017-05-26)||wiki.servicenow.com|
|Keeping your word: the support SLA (2017-06-05)||www.zendesk.com|
|Going SLO: Service Level Agreements and Service Level Objectives (2017-12-06)||apimetrics.io|
|Measuring SLA Performance Is Still Largely Do (2018-02-06)||dzone.com|
|Protect Your Sales Opportunities with SLOs and SLAs (2018-08-28)||royal.pingdom.com|
If you think there is a link I should have listed here feel free to tweet it at me, or submit as a Github issue. Even though I do this full time, I'm still a one person show, and I miss quite a bit, and depend on my network to help me know what is going on.